Privacy Policy
This Privacy Policy describes how King and Queen royalty Cleaning LLC collects, uses, and protects the personal information you provide to us when you use our cleaning services or interact with our website.
Information We Collect
We may collect personal information from you in several ways, including but not limited to, when you:
Request a quote
Schedule a cleaning service
Communicate with us via phone, email, or our website
Participate in surveys or promotions
The types of personal information we may collect include:
Contact Information: Your name, email address, phone number, and physical address.
Payment Information: If you pay for our services online, we will collect necessary payment details. This information is processed by a secure third-party payment processor, and we do not store your full credit card details.
Service Information: Details about your home or office, such as size, specific cleaning instructions, and any pets or special requests.
Website Usage Data: Information about how you use our website, such as your IP address, browser type, and pages visited.
How We Use Your Information
We use your personal information for the following purposes:
To Provide Services: To schedule and perform cleaning services, communicate with you about your appointments, and provide customer support.
To Process Payments: To charge you for the services you receive.
To Improve Our Services: To analyze feedback, track service quality, and better understand your needs to improve our offerings.
For Marketing: To send you promotional emails or text messages about new services, special offers, or other information we think you may find interesting. You may opt out of these communications at any time.
For Legal Compliance: To comply with legal obligations, enforce our terms of service, or protect our rights and the rights of others.
How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes. We may share your information with trusted third parties who assist us in operating our business, such as:
Cleaning Staff: We provide your address, cleaning instructions, and contact information to the cleaning professionals assigned to your service.
Payment Processors: We share payment information with third-party payment processors to complete transactions securely.
Service Providers: We may use other third-party services for things like email delivery or data analysis. These parties are contractually obligated to keep your information confidential.
We will also disclose your information if required to do so by law or in response to a valid legal request.
How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. We use secure servers, and all sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
Your Choices and Rights
You have the right to:
Access and Update: Request to see or update the personal information we hold about you.
Opt-Out: Unsubscribe from our marketing communications at any time by following the instructions in the email or by contacting us directly.
Request Deletion: Ask us to delete your personal information, subject to certain legal exceptions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
King and Queen royalty cleaning (704) 968-6999
Effective Date:8/2/2025